Terms and conditions of use

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Terms and conditions of use

Distance contract

  1. This agreement is concluded between SIA FlaxBox, Reg. No. 44103148996, VAT No. LV44103148996, legal address: Valdemara iela 79, Ainazi, LV-4035, Latvia (hereinafter referred to as "FlaxBox", "We") and the Buyer (hereinafter referred to as the "Buyer", "You") who places an order in FlaxBox online store located at the Internet address https://www.flaxboxstore.com (hereinafter - FlaxBox Shop).
  2. The operation of the Internet FlaxBox Shop is provided and maintained by FlaxBox.
  3. By placing an order in the FlaxBox Shop, the Buyer confirms that he has read the FlaxBox Shop Terms of Use
  4. When a customer purchases from a FlaxBox Shop, hereinafter referred to as goods offered on FlaxBox's website via the Internet, such reciprocal agreement shall be considered a distance contract and shall be subject to the provisions on distance contracts and Directive 97/7 / EC of the European Parliament and of the Council. EEC on consumer protection in connection with distance contracts, the Law on Consumer Protection of the Republic of Latvia and the Regulations of the Cabinet of Ministers of the Republic of Latvia on distance contracts.
  5. The Buyer has the right to receive the goods and services offered in the FlaxBox Shop store after the Buyer has made a prepayment of the respective service or product.
  6. The description and price of each relevant product and service are indicated in the product catalog next to each product. The buyer has the opportunity to pay for the product or service by choosing one of the types of remote payments offered in the FlaxBox Shop.
  7. Payment for goods and/or services means the fact of ordering the service and the Buyer's irrevocable consent to the Terms.
  8. After making the payment for the order, the Buyer has concluded an agreement with FlaxBox, which sets out mutual obligations and responsibilities for both parties.
  9. The buyer has the right to return the product to FlaxBox Shop within 14 days from the date of receipt of the product, without providing an explanation of the reason for refusal.
  10. The returned product must not be used, damaged, it must be in the original packaging, the packaging and its marking must not be damaged. The exercise of the right of withdrawal and the return of goods takes place in accordance with the following legal acts: Consumer Rights Protection Law; Cabinet of Ministers Regulations No. 207 "Rules on distance contracts".
  11. FlaxBox has the right to unilaterally cancel the order and return the full order fee to the Buyer if due to circumstances beyond FlaxBox's control the execution of the order is not possible. (For example, the ordered product is not available for a long time or the season is over).

Data Security

For us it is very important to ensure the privacy and security of your personal information. We collect information from our customers to inform about our services and products, to improve shopping in our store, to offer the best customer service, and to fulfill your order. We have the right to keep the personal information you provide for as long as it is necessary for the reasons for which this information was obtained or in accordance with the legislation in force in the Republic of Latvia. We take responsibility for all your personal information, such as your name, address, etc., that you provide to us. It will not be passed on to third parties. All information you provide to us is stored on our secure servers and will always be secure because we maintain strict data security standards. Every payment is encrypted using SSL technology, which is used to secure online transactions. It provides essential mutual authentication features, data encryption and integrity for secure transactions. Once you have chosen a password that will allow you to access certain sections of our website, you are responsible for the confidentiality of that password.

FlaxBox Shop

FlaxBox online store is a publicly available website for buying inen fabric products for home as well as clothing and accessories. The FlaxBox Shop is available on the Internet at https://www.flaxboxstore.com.

FlaxBox Shop management

The site manager and provider of available services is SIA SlaxBox, reg. No. 44103148996. The terms, conditions and restrictions of use of the services available on the website www.flaxboxstore.com, as well as sanctions in case of non-compliance with these terms, are binding on all its users, visitors and service recipients.

Intellectual property

The content of the Site is the intellectual property of FlaxBox; its copying, reproduction and republishing without the written permission of FlaxBox is prohibited.

Delivery terms and prices

Read the delivery terms on the page - Delivery terms.


The FlaxBox Shop guarantees the processing, storage and non-disclosure of the received personal data to third parties in accordance with the requirements specified in the laws and legal acts of the Republic of Latvia. The e-mail addresses, telephone numbers, postal addresses of visitors and buyers received at the time of accepting orders will be used only for communication with the customer and/or recipient of goods and/or services, and for the execution of the order delivery, if the customer has not agreed otherwise.

Product colours

The buyer should note that we cannot guarantee that the colours displayed on your device will be accurate to the actual product, as the colour you see also depends on the resolution of your electronic device.

Ordering and payment

After paying for the order for the goods you want to order, you will receive a confirmation e-mail. You can make payments in the online store using various methods that will be available before making a payment. If you want to make any changes to your order, please contact us immediately by e-mail info@flaxboxstore.com or by phone +37129407614. We do not transfer credit card or other payment information to third parties, except for payment processing for ordered goods as required by the legislation of the Republic of Latvia.

Order cancellation

If you have placed an order on the FlaxBox website, but want to cancel the order, you must immediately notify us in writing to info@flaxboxstore.com or by phone - +371 29407614 (call only on working days). If the order has already been shipped, the return policy came into force (Read the return policy here). The amount paid for delivery and return of the goods is non-refundable. But if the order has not been shipped yet, you will be refunded the full amount that you have paid within 10 (ten) working days from the moment we contacted you and confirmed that we have received your request to cancel the order.

Subscribing to news and special offers

If you have chosen to receive news and special offers by e-mail from FlaxBox, we will offer you extensive information about sales, new collections, special offers and other FlaxBox news. The e-mail address you provided when registering for the FlaxBox online store will only be used by our company to send you the latest information. We respect your right to privacy and will not share your email address with other companies. If you wish to unsubscribe from FlaxBox newsletter, you can do so in the e-mail we have sent you. At the very bottom of the e-mail, you will find the words "Unsubscribe from news", by clicking on it, you will unsubscribe from receiving further news.

Disputes and claims

All disputes and claims are resolved through mutual negotiations no later than within 10 (ten) days from the date of receipt of the claim. The claim must be submitted in writing. If the dispute cannot be resolved through negotiations, it shall be resolved in the court of the Republic of Latvia in accordance with the procedures prescribed by laws and legal acts.