Delivery terms | FlaxBox

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Shipping Policy


Your order will be shipped within 2 weeks after your payment will be received because all our orders are made to order.

Once your order will be ready it will be shipped by courier services FedEx or Standard Mail Office. Depends on your choice by check out.

Shipping by courier takes 2-7 business days worldwide. Shipping by Standard Mail Office depends on your address: to EU countries takes from 2 - 10 business days, to US from 5- 20 business days, to other countries from 10 – 25 business days.


Shipping Costs

  • Shipping with Standard Mail Office costs EUR 10
  • Shipping with FedEx courier costs EUR 20
  • Free shipping for all orders over EUR 100 (FedEx courier will be used.)
  • Free shipping for orders with delivery address in Latvia


Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply to buyers outside the EU. We are not responsible for delays due to customs.


Return Policy

We gladly accept returns and exchanges

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

We don’t accept cancellations

But please contact us if you have any problems with your order.


The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom or personalised items.


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.